Apartment Booking Conditions and information

To see what the Telegraph had to say about Austria in summer  please  click here

After having read through this page and when your booking has been confirmed by email, please print out the booking form and post it to us together with your deposit.    Booking form

If you wish to rent one of our self-catering holiday apartments this page gives you important information on arrival and departure times, emergency contact details, airport transfers, guided tours,  ski lift passes,  ski school, ski equipment hire, local taxi service, cancellation conditions, linen and cleaning costs, deposit and Payment details and very importantly your holiday apartment address and local directions.

If there is anything here that you would like to discuss, or if there is other information that you would like to see on this page, please do not hesitate to call or email us.

 In our apartments you will find a booklet that gives you all this information and more as well as other local contact details, such as doctors, pharmacies etc.

Apartment arrival time:
The apartment will be available after 16:00 hours on your planned arrival date. Please email us a few days before your intended departure, to advise of your approximate arrival time and I will pass this to our property managers Iain and Julie, who will meet you at the apartment.

Please can you also give Iain and Julie a call on their telephone number listed below if you have experienced any delays whilst travelling to the resort and are going to be late.

If you are on schedule can you please call Iain and Julie approximately 15 minutes before you arrive. They live in the next village Altenmarkt and this gives them sufficient time to drive over to meet with you.

Apartment departure time:
We must ask that you vacate the apartment by 10:00 hours on the day of departure, this then gives us enough time to prepare the apartment for our next guests. Please lock the apartment door and leave the key in the front post box

Apartment keys:
Keys can be collected from Iain or Julie at the apartment house on arrival. If you accidentally lose the key we do have to charge £30.00 for a replacement as we have to go to Salzburg to get one cut, as it is a specially cut security key that will open your individual apartment and the front door.

Taxerweg is the first right hand turning after the Intersport shop, shopping mall (photo above) and Hofer (ALDI) supermarket on the 99 Obertauern road. These will be on your left hand side, if you look to your right you will see the Radstadt ski piste and main Gondola our ski apartments are only 850 meters from these lifts.
Please check our web site for exact location and direction details.

Airport Transfers:
Iain and Julie can provide airport transfers if required, please email us if you would like to arrange this and we will pass your email to them. Payment is made to Iain or Julie locally on arrival. Prices are determined according to the number of people in your group.

Guided Tours:
If you are new to the resort and would like a guided tour of the resort and the surrounding ski areas or would like Iain to take you skiing on your first day, please discuss this with Iain and Julie at the resort.

Ski Lift Passes:
Lift passes can be purchased at the Radstadt ski lift, for details on prices please click here

Ski School:
The Radstadt ski school office is located in the car park of the Radstadt ski lifts so it is very easy to find and also very convenient. Click here for their web site.

Ski Equipment hire:
The Radstadt ski school also offers ski hire and will give you a 10% discount on equipment if you are booking lessons. there is also a very large Intersport shop on the Radstadt shopping mall. You can find information on ski equipment hire prices from the Intersport web site here.

Taxi Service:
The local taxi service is called Habersatter Reisen and can be found in the centre of Radstadt, click here for their web site.

Contact numbers Austria:
Main house number:
+43 (0)6452 6709
Owners Apartment:
+43 (0)6452 6709106
Emergency numbers:
+43 (0)6452 30097 (Iain and Julie home number)
+43 (0)664 785 9521 (Iain and Julie mobile)

Linen charge:
A charge of £6.00 per person per week is levied to cover the cost of changing bed linen & towels to make ready for the next guests. (Minimum £20.00 per apartment)

Cleaning Charge:
We no longer charge for cleaning as our guests normally prefer to clean the apartments themselves, as this saves them money. If you would like us to clean the apartment please let us know, our cleaning charge is £21.00 per hour, this may seem high but we have to hire in an outside contractor. However this charge should not effect you providing you make sure that the apartments are thoroughly cleaned.

 Our manager checks the apartment thoroughly to ensure that the apartments are left spotlessly clean and ready for our next guests , Please make sure that the shower, toilet and all kitchen worktops are thoroughly cleaned with the appropriate cleaning material and all furniture polished.

If the apartments are not cleaned and left as found on first arrival, we reserve the right to charge for cleaning and deduct this from the security deposit.

Security deposit:
A security deposit is required when booking an apartment, this will reserve the apartment for you and will also be held as a deposit against any damages. The security deposit will be returned via the UK office, by either cheque or bank transfer for people residing in the UK, (please email us to let us know your preference with bank details if applicable), or by bank transfer for people living in countries other other than the UK, 72 hours after your departure date.

The deposit amount required is £50.00 per person, minimum £200.00 for the 2 and 4 person apartments and a minimum of £500.00 for the 11/13 person apartment.

Note: As well as securing the accommodation the deposit is held to cover any damages or cleaning charge and is returned via the UK office 72 hours after departure.

Final Payment:
The apartment rental, linen and any cleaning charge agreed (if you would like us to do the cleaning) as well as any other monies owed, is due 8 weeks before the start of the holiday, or immediately if booking within eight weeks or less of departure. We do not chase for the final payment or any other monies due and if it is late we reserve the right to cancel the booking and re-let the accommodation.

Cancellation conditions:

Cancellation refunds:
Up to 8 weeks – no cancellation charge other than the retained deposit is kept.
4-8 weeks – 50% of rate refunded
2-4 weeks – 25% of rate refunded
Less than 2 weeks – no refund

If the balance of payment is not received in time then we reserve the right to re-book the accommodation.

What is supplied in the rental price:
Electricity, gas, linen, towels, are all included in the rental price.
Payment:

Payment should be made by cheque, bank transfer or credit card :
 

EURO transfers to:
Account Name: John O’Neill
Account number: 124339
Sort code: 35049
Bank: Raffeisen Bank, Radstadt, Austria
IBAN: AT80 3504 9000 0012 4339
BIC: RVSAAT2S049


Payment can also be made by credit card or PayPal in either GBP or Euros through our PayPal account, which you will find on the prices page of our web site.
Please note that if you pay the returnable security deposit via credit card or PayPal, I have to deduct their charge of 3.4% when returning your deposit to you.

We do not accept overpayments of any kind and any refunds are only made after final clearance of funds to our bank. When dealing with a cheque from a foreign bank we have to get in writing from our bank that the funds have cleared and that there is no chance of it being subsequently discovered to be fraudulent before we can repay any funds.

 

Have a nice winter or summer holiday in our apartments!!